Cancellation Policy

1) Cancellation Policy: A 20% account handling fee will be applied to all cancellations made within 24 hours or more prior to the service. This fee is due to the costs incurred by the payment gateways, which are non-refundable even if the service is canceled in full. Cancellations made within 24 hours of the service are non-refundable.

2) Modification Policy: Any requests for modifications or other changes must be made prior to 18:00 of the day before the service. Any requests made subsequent to this deadline may be subject to conditions.

3) Refund Timing: Please note, due to banking processes beyond our control, refunds may take between 3 to 30 days to post to your account for credit card transactions and up to 5 business days for PayPal transactions.

4) Flight Delays: In the event of flight delays, we monitor arrival times judiciously. However, we bear no responsibility if the service needs to be rescheduled due to missed flights and no refunds will be provided in these instances. Rescheduling will be done based on available resources. 

     a) Please notify us immediately if a flight is missed to maximize the likelihood of rescheduling at no additional cost. This provision qualifies as a same-day change request.

5) Flight Details: We utilize the flight details supplied to us in our system. If you are on a different flight, it is your responsibility to inform us prior to departure from your point of origin.

     a) For group travel, provide us with details of the last flight to arrive.

6) Return Flight Delays or Cancellations: Cancun Private Transfers assumes no responsibility for airline decisions causing delays or cancellations of return flights. Rescheduling of pickup in such situations will depend on availability and will be considered a same-day modification as indicated previously.

7) Terminal Transfers: There is an additional $5 USD charge for pickups at different terminals. There is no additional charge for drop-offs at different terminals.

8) Arrival Time: Arrival time takes into account flight arrival time plus approximately 40 minutes for customs clearance and baggage collection. If this process takes longer than 40 minutes, you must inform us.

8.1) If you arrive in Cancun and can't find us, call us, we are always looking for you in front of the welcome bars. If you leave the airport without notifying us it counts as a No Show on your part.

9) Departure Pickup: Our schedule includes travel time plus an additional 2 hours for flight documentation. If you wish to alter this timing to reach the airport early, the responsibility is solely yours.

9.1) If you made the wrong hotel when you made your reservation and our driver is already on his way to your hotel or is already at the hotel, it is not our responsibility to make a refund, since the service is being provided according to what you contracted.

10) No Show Policy: Our pick-up schedule includes a grace period of a maximum of 15 minutes. If you are not present within this window, we reserve the right to classify this as a "No Show". No refunds will be provided for "No Shows".

11) Car Seat Policy: If the vehicle does not contain a car seat and you choose not to utilize the service, this will be considered a cancellation. Cancun Private Transfers does not bear responsibility for this type of cancellation.

12) Identification Policy: For safety and authentication measures, you will be required to present an official form of identification (ID, driver's license, passport) before boarding our vehicle. Any failure to comply with this requirement may result in refusal of service without refund.

13) Same-Day Reservations: All reservations made on the same day of service must be paid in full at the time of booking to secure the service. Due to the nature of last-minute bookings, there may be instances where we are unable to accommodate your request due to lack of availability. In such cases, we will promptly contact you to inform you of the situation and a full refund will be issued. If you do not receive any communication from us after making a same-day reservation, you can safely assume that your service is confirmed and we will be there to pick you up as scheduled.

14) Advance Reservations: For reservations made in advance, payment and confirmation are required to secure your booking. If a reservation is made but not paid for and no contact has been made to confirm the booking, the reservation will be automatically cancelled. 

The above listed terms and conditions are subject to change at the sole discretion of Cancun Private Transfers without any prior notice.

Please note that these policies are in place to ensure the smooth operation of our services and to provide the best possible experience for all our customers. We appreciate your understanding and cooperation.

Introduction and Acknowledgment of Terms:

This Supplemental Service and Convenience Fee Policy ("Policy") is meticulously designed to describe the conditions and breadth under which additional charges, henceforth referred to as "Fees," may become applicable to any services rendered or products provided by our company to you, the esteemed Customer. It is incumbent upon all users of our services and/or purchasers of our products ("Users") to thoroughly review, comprehend, and accept the multitude and variety of scenarios detailed herein, under which additional financial obligations over and above the primary cost of service or product reservation ("Base Fee") may be incurred. This Policy thus stands as a testament to our commitment to full disclosure and clarity in all our transactions, aiming to encapsulate the comprehensive landscape of potential supplementary charges with precision and detail.

Framework of Supplemental Service and Convenience Fees:

  • 1. Enrichment through Additional Services:
    • a. In the event that a User opts to enhance, augment, or otherwise expand the scope of the originally requested service or product ("Enhancement Services"), resulting in the allocation of additional resources, labor, or customization efforts beyond our standard provisioning, such Enhancements will inherently necessitate the imposition of additional Fees. These Fees, reflective of the nature and extent of the Enhancement Services, will be calculated based on a variety of factors, including, but not limited to, the required labor intensity, material costs, and the time sensitivity of the request.
    • b. Prior to the application of any such Fees, Users will be afforded a detailed briefing regarding the nature of the Enhancement Services requested and the corresponding Fee structure. It is in the execution of such Enhancement Services, post the User's acknowledgment, that the agreement to incur any and all relevant Fees is implicitly ratified by the User.
  • 2. Convenience Fees and Alternative Transaction Methodologies:
    • a. Recognizing the diversity in User preferences and the potential limitations in accessing standard electronic transaction methodologies, we endeavor to accommodate alternative payment solutions, including but not limited to cash on delivery, bank wire transfers, and other non-standard payment mechanisms. Such accommodations, however, necessitate additional operational, processing, and handling endeavors, thereby incurring Convenience Fees to compensate for the additional logistical requirements and the enhancement of our transactional infrastructure to include such alternative methodologies.
    • b. Furthermore, in instances where technological constraints, such as the absence of internet connectivity, preclude the availment of our services via standard electronic means, and thereby necessitate the deployment of alternative service delivery mechanisms, additional Fees may be incurred. These Fees compensate for the enhanced logistical and operational challenges presented by such non-standard service delivery mechanisms.

Implicit Consent and Policy Compliance:

It is imperative to highlight that the utilization of our services and/or purchase of our products subsequent to the publication and dissemination of this Policy serves as an unequivocal acknowledgment and acceptance by the User of all terms and conditions herein, including the potential imposition of additional Fees as detailed. This Policy is hence intended to serve not only as a comprehensive disclosure of potential Fees but also as a binding agreement, wherein continued engagement with our services constitutes implicit consent to the terms delineated within this document.