Find quick answers to the most common questions about your Cancun Airport transfer. If you still need help, send us an email from our contact form and we will gladly assist you.
The fastest and safest option is a private transfer that goes straight to your hotel or Airbnb with no extra stops. You can also rent a car or take the ADO bus, but those options include lines, waiting for other passengers and additional stops before reaching your destination.
Pay online with PayPal, Visa or MasterCard through our secure checkout. Daytime arrivals can also be paid in cash upon arrival. Your confirmation email includes a receipt and reservation number for future changes.
Yes. Our transportation services run 24/7 all year long. Customer service responds during daytime hours, but your scheduled driver will be at the airport or hotel at the time confirmed in your voucher.
You can book up to 12 hours before your flight arrives. For last-minute bookings we recommend completing payment right away so we can dispatch your driver faster and avoid delays.
Yes. If your plans change, contact us with your reservation number to adjust your pick-up time, location or flight details. Same-day changes are subject to vehicle availability, so notify us as soon as possible to avoid rescheduling fees.
No. All services are private and go directly to your destination with no lines or multiple stops.
Your driver waits up to 40 minutes after landing to allow time for customs and baggage. If you expect a longer delay, call or WhatsApp us to avoid a no-show. For departures, the maximum wait is 10 minutes, so please check out before your scheduled pick-up.
We monitor the arrival time provided in your reservation. If the airline reschedules your flight, share the new flight number with us and we will adjust your pick-up window so the driver meets you when you land.
After customs, look for our representative holding a sign with your name and the Cancun Private Transfers logo. We also share a meeting point description in your confirmation email so you know exactly where to go.
Yes. We can include child seats upon request and assign larger vehicles for oversized luggage or sports equipment. Add the request in the notes during checkout or contact us after booking so we can prepare the right vehicle.
Absolutely. Choose the round-trip option at checkout and enter both your arrival and departure details. We will confirm both services in the same voucher so you have everything in one place.